Edenbridge Medical Practice

Committed to the People of Edenbridge

Station Road, Edenbridge, Kent TN8 5ND


Care Navigation Pathway

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.
This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.
By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means people are seen first by the clinician that is best placed to manage their clinical problem.
The choice is always yours though and you will never be refused a GP appointment but we hope next time you contact your GP and speak with the receptionist you will see the value of seeing another health professional if they are able to help.
If you would like someone to explain this to you in person, a member of our practice team will be happy to help.

Services available are:Pharmacist
Pharmacy First –
https://wkccg.dorisinfo.co.uk/documents/1530266443.

Counsellor
https://wkccg.dorisinfo.co.uk/documents/1528188137.

Support for Older People
https://wkccg.dorisinfo.co.uk/documents/1528187994.

Mental Health Support
https://wkccg.dorisinfo.co.uk/documents/1528188137.
https://wkccg.dorisinfo.co.uk/documents/1528188053.pdf

Support to become healthier and more active
https://wkccg.dorisinfo.co.uk/documents/1528190612.

We can also help with carers support, social isolation & Loneliness and a whole other host of problems that you may not need to see your GP for, please contact the surgery and ask to speak to one of our Care Navigators.




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Dr Morrison’s retirement

message to Dr Simon Morrison’s patients

Dear All,

I would like to have written to each of you personally, but I’m sure you’ll understand that was not possible.  I am leaving the practice in the near future, and we want to let you know the arrangements for my replacement.

We are delighted to have recruited two excellent, younger doctors.  I have met both of them and can assure you that both of them are highly intelligent, interested in people and personal care, and want to make a long-term commitment to the Edenbridge Practice.

Dr Chrissie Trice is arriving in mid-June and will take over half my patients (A-I), while I continue to look after the other half.  She trained at St Bartholomew’s Hospital (“Barts”) and the London Hospital, and is currently working in Bexley.  Then, in August Dr Mark Harris arrives and takes over the other half (J-Z) and I will depart.  He trained in Bristol and is currently working in Westerham.

I have loved my time in Edenbridge, and loved the patient contact. We Edenbridge doctors are very fortunate to have a great bunch of patients, so the vast majority of our contacts are positive, even when they have been over difficult matters.  I hope you feel that I have at least always tried hard to get it right for you, and I apologise for those occasions when I didn’t get it right.

I am not moving away from Edenbridge, so may bump into many of you in Waitrose – or, soon, Lidl- or not quite so soon, but yes, it is coming- the new medical centre, which I will attend as a patient, not as a doctor!

Goodbye and thank you for 27.5 very enjoyable years,

Simon Morrison

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News Release – new surgery site

We are pleased to announce that the preferred site for the new medical facility within Edenbridge will be close to the Eden Centre  in Four Elms Road.  

You are invited to a meeting on Friday 30th November from 6.30 – 8.30p.m to share some ideas about what the new facility might look like.  To book a place please call 03000 424 348.

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Seeing your GP

Many of our appointments are taken up with common ailments.

Did you know Boots or Paydens can help you with many ailments that you may think needs to be checked by a GP.  If you do not pay for your prescriptions they can dispense medication for free, covering:

Chickenpox, Cold and Cough symptoms/flu/nashal/congestion/temperature/fever

Cold sores, Conjunctivitis, Constipation, Cystitis, Diarrhoea, Ear wax softening, Exzema/contact dermatitis/dry skin/allegic rashes

Fungal skin infections, Hay Fever/season allergic rhinitis, Head Lice, Indigestion/dyspepsia, Insect Bites & stings.

Pain – only acute – including headache, toothache, earache.  (persistent chronic pain would need a GP appointment.

Soft tissue injury, Sore Throat, Threadworm, Thrush.

Minor Injuries Dept – Edenbridge Hospital 

Please see our page covering the ailments that Minor Injuries at Edenbridge Hospital can help you with.

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General Data Protection Regulation

Edenbridge Medical Practice: Practice privacy notice.

Edenbridge Medical Practice has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

 What information do we collect about you?

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

How we will use your information

Your data is collected for the purpose of providing healthcare services; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information.

 In accordance with the Health and Social Care Act 2012, the care data programme enabled patient data to be collected by the Health and Social Care Information Centre (HSCIC) for quality and safety purposes. In addition, it is possible for us to share your data with other healthcare providers in order to provide you with a high level of care.

 Maintaining confidentiality and accessing your records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the Data Protection Act 1998 (DPA), General Data Protection Regulation May 2018 [GDPR]; the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information.

Risk stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Edenbridge Medical Practice; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 Opt-outs

Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.

 What to do if you have any questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

  1. Contact us via email at admin.edenbridge@nhs.net
  2. Write to the practice at Edenbridge Medical Practice, Station Road, Edenbridge TN8 5ND

Changes to our privacy policy

We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes. This policy is to be reviewed May 2019

 

 

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Mobile Telephone Numbers

To help us send you appointment reminders please check we have your current mobile number as we are noticing a high level of out of date numbers. Please also ask us to update the contact number for your child/ren under the age fo 16.

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CCTV

We have had sound and vision CCTV installed in our reception area. There will be two cameras, one in our reception area and one in the main hall.

This is for staff and patient protection.

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Flu 2019/2020

2019/2020  Flu season is nearly upon us.

Flu vaccinations will be offered under the NHS flu vaccination programme to the following groups:
 all those aged two and three (but not four years or older) on 31 August 2017 (ie date of birth on or after 1 September 2013 and on or before 31 August 2015)
 people aged from 6 months to less than 65 years of age with a serious medical condition such as:
o chronic (long-term) respiratory disease, such as severe asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
o chronic heart disease, such as heart failure
o chronic kidney disease at stage three, four or five
o chronic liver disease
o chronic neurological disease, such as Parkinson’s disease or motor neurone disease, or learning disability
o diabetes
o splenic dysfunction
o a weakened immune system due to disease (such as HIV/AIDS) or treatment (such as cancer treatment)
o morbidly obese (defined as BMI of 40 and above)
 all pregnant women (including those women who become pregnant during the flu season)
 people aged 65 years or over (including those becoming age 65 years by 31 March 2019)
 people living in long-stay residential care homes or other long-stay care facilities

Appointments will be available for October and  and available to book from mid to late September

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Electronic Prescribing Service

We are now using EPS (Electronic Prescribing Service) at the surgery.  If you have nominated a chemist your prescriptions will be forwarded electronically rather than on paper.

This will not alter the way that you request your medication.  Please continue to request your medication in the same way that you currently do.

If you work somewhere away from Edenbridge then you can request that your prescriptions are sent there. Please go into the chemist local to your workplace and ask them to add you to EPS, this will then be picked up automatically at the surgery for all your future prescriptions.

If you would like further information please link to NHS website

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Appointments/Telephone calls/Messages for your GP

Our telephone lines are extremely busy first thing in the mornings, especially on a Monday and during lunchtimes.  If your matter is not urgent, please try later during the day when the phones should be less busy.  Please also listen to the options and choose the correct department for your needs.  Your call will be held in a queue and answered when possible.  If you call is urgent or you need a home visit, you can speak to your GP’s secretary and their lines open at 10 a.m.

We are committed to providing a rapid service to our patients, but this is leading to our GPs being overloaded with requests from patients. So that we can deal with your queries more effectively we are instigating a new system.

If you ask for an appointment then our Reception staff will ask you for information regarding your request. They are doing this because the doctors have asked them to; in order that any emergency calls can be given priority, and other calls can be dealt with appropriately, it may be that your query can be dealt with by another member or the team without the need to speak with your GP.

Please, do not say that it is a personal matter, as you will then be offered a next-day telephone appointment instead.

If your request is about medication, then please use option 3 to speak to the Dispensary. They will deal with your query within 2 days. Doctors  will no longer deal with prescription requests via telephone appointments.

Please do not use our email for any medical, clinical or prescription requests or urgent matters.  Clinical matters should be either discussed with an appointment or telephone call.

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