Patient Participation Group

Edenbridge Patient Participation Group

 

The Edenbridge Patient Participation Group have been working on your behalf as patients and co-ordinating with the practice to improve our services to you.

It  is an independent body formed to act as an interface between the practice and patient.

From April 2016, it has been a contractual requirement for all English practices to form a patient participation group (PPG) during the year ahead and to make reasonable efforts for this to be representative of the practice population. Establishing such a group helps:

Our GP Practice has an active Patient Participation Group (PPG). If you would like to join   please email ppg.edenbridge@hotmail.com

Among the aims are:

Assisting the practice to serve the community in the most effective way;

Providing a greater commitment to community health and increasing awareness of local services.

A committee has been formed and if you would like to contact either the Chairman or Secretary please send your enquiries, suggestions to the following email address or contact the practice directly; your information will be forwarded to:

Stuart Young [Chairman] and  Peter Brooks [Secretary].

All patients are welcome to take part in any survey that has been agreed with the committee. The results of the 2022 survey are displayed on the Surgery notice board

The practice is keen to provide the highest standard of care to all patients. With the help of the Patient Participation Group (PPG) we wish to provide the best care for our patients. This will help us identify areas that could be improved.

Edenbridge  Medical Practice

The new Medical Centre building project is progressing it will provide 2,180 square metres of clinical and community space, along with parking and landscaping.

Construction is due to complete in Autumn 2023.

The development partner appointed to lead the project is gb partnerships.

Kent Community Health NHS Foundation Trust will be sharing updates throughout the construction process,

E-Consult

 

Did you know that you can now consult with your GP online?

Use the Edenbridge Medical Practice website for information and entry to E-consult.

Contacts:

Edenbridge Medical Practice – 01732 865055

Website: www.edenbridgemedicalpractice.nhs.uk

Patient Participation Group (PPG) – ppg.edenbridge@hotmail.com

Edenbridge Hospital – 01732 863164

NHS emergency advice – telephone 111 anytime

To make an appointment to see your doctor please telephone the surgery:

01732 865055 select Option 1 once the voice message starts or complete an e-consult.

Urgent Problems

From 8.30am to 6pm telephone 01732 865055. If you phone this number when the surgery is closed you will hear a message telling you how to contact the emergency out of hours service, On Call Care. (NHS 111).

When the Surgery is Closed

When the surgery is closed, West Kent Primary Care Trust is responsible for providing urgent medical care. Please dial NHS on 111 for any urgent matters than cannot wait until the surgery is open.  Please note that this is NOT an emergency services number

 

Rights & Responsibilities Of Patients

The Code of Conduct for patients towards GPs and staff and for GPs and staff towards patients is displayed on the surgery notice boards. If you cannot attend an appointment or no longer need it please notify the surgery to avoid wasting valuable appointment time.

Violent Or Abusive Patients

Patients who are violent or abusive towards the staff, doctors or anyone else in the surgery will be immediately removed from the practice list.

Confidentiality

Your medical records are kept confidential and will only be accessed by medical professionals and staff in the practice where it is necessary in order to provide medical care. Patients who request care are assumed to consent to the required information sharing between clinicians. Information which identifies individuals is held in accordance with the Data Protection Act.

 

Data Protection & Your Medical Records

We ask you for information so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again.

We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions.

Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone.

Sometimes the law requires us to pass on information: for example, to notify a birth.

The NHS Central Register for England & Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.

You have a right of access to your health records

EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.

You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you.

We only ever use or pass on information about you if people have a genuine need for it in your and everyone’s interests. Whenever we can we shall remove details, which identify you. Law strictly controls the sharing of some types of very sensitive personal information.

Anyone who receives information from us is also under a legal duty to keep it confidential