GP Practice Survey – Have Your Say
The Edenbridge Patient Participation Group have been working on your behalf as patients and co-ordinating with the practice to improve our services to you. The Patient Participation Group is an independent body formed to act as an interface between the practice and patient.
Among the aims are:
Assisting the practice to serve the community in the most effective way; Providing a greater commitment to community health and increasing awareness of local services. A committee has been formed and if you would like to contact either the Chairman or Secretary please send your enquiries, suggestions to the following email address or contact the practice directly; your information will be forwarded to:
Mr Stuart Young [Chairman] and Mr Peter Brooks [Secretary]. All patients are welcome to take part in any survey that has been agreed with the committee. The results of the 2011/2012 and 2012/2013 surveys are available via the drop down option from this heading.
The practice is keen to provide the highest standard of care to all patients. With the help of the Patient Participation Group (PPG) we wish to provide the best care for our patients.ers will help us identify areas that could be improved.
How to see your doctor
We have individual lists as this fosters a more personal service and we prefer families to be cared for by the same GP. You may request a consultation with the GP of your choice but may have to wait longer for an appointment with a particular doctor. The receptionist may arrange for a doctor or nurse adviser to telephone you
If you would like to change to another doctor’s list within the practice please write to the Practice Manager.
To make an appointment to see your doctor please telephone the surgery:
01732 865055 select Option 1 once the voice message starts or use our on-line appointment system. (you will need to register for this).
All patients are seen by appointment on the same day if urgent. If your doctor is not available when you need an urgent appointment you will be offered an appointment with another doctor. If you cannot keep your appointment please let us know as soon as possible – choose option 0 on the telephone system. We would appreciate you let us know if you are unable to attend for an appointment so that we can offer this to another patient.
You can make and cancel appointments via our secure website. Please ask at reception for details of how to register to use this service.
From 8.30am to 6pm telephone 01732 865055. If you phone this number when the surgery is closed you will hear a message telling you how to contact the emergency out of hours service, On Call Care. (NHS 111).
When the Surgery is Closed
When the surgery is closed, West Kent Primary Care Trust is responsible for providing urgent medical care. Please dial NHS on 111 for any urgent matters than cannot wait until the surgery is open. Please note that this is NOT an emergency services number.
There is a minor injures unit at:
Edenbridge Hospital open 7 day per week from 8am to 4.30pm (last appointment 4pm) on weekdays and from 8.30am to 4:30pm (last appointment 4pm) at weekends.
The nearest Accident and Emergency unit is at the Tunbridge Wells Hospital at Pembury. We do not provide a casualty or minor injury service at the surgery.
Please visit the surgery to complete registration forms. New patients may be invited to attend a health screening.
Suggestions & Complaints
We hope that you find our service efficient, accessible and relevant to your needs. We welcome any suggestions you may have for improvements. If you have any complaint please speak to your doctor or the Practice Manager.
Staff Training (Protected Learning Time)
The Surgery will close periodically to cover staff and clinical training, please therefore be aware of the following forthcoming dates during which time we will close from 1pm: new dates are awaited.
Rights & Responsibilities Of Patients
The Code of Conduct for patients towards GPs and staff and for GPs and staff towards patients is displayed on the surgery notice boards. If you cannot attend an appointment or no longer need it please notify the surgery to avoid wasting valuable appointment time.
Violent Or Abusive Patients
Patients who are violent or abusive towards the staff, doctors or anyone else in the surgery will be immediately removed from the practice list.
Your medical records are kept confidential and will only be accessed by medical professionals and staff in the practice where it is necessary in order to provide medical care. Patients who request care are assumed to consent to the required information sharing between clinicians. Information which identifies individuals is held in accordance with the Data Protection Act.
Notice For Patients
Data Protection & Your Medical Records
We ask you for information so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again.
We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions.
Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone.
Sometimes the law requires us to pass on information: for example, to notify a birth.
The NHS Central Register for England & Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.
You have a right of access to your health records
EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.
You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you.
We only ever use or pass on information about you if people have a genuine need for it in your and everyone’s interests. Whenever we can we shall remove details, which identify you. Law strictly controls the sharing of some types of very sensitive personal information.
Anyone who receives information from us is also under a legal duty to keep it confidential
West Kent Primary Care Trust
Details of other primary care services in the area may be obtained from West Kent Primary Care Trust, Wharf House, Medway Wharf Road, Tonbridge, Kent, TN19 1RE. Telephone 01732 375200.