We are now using EPS (Electronic Prescribing Service) at the surgery.  If you have nominated a chemist your prescriptions will be forwarded electronically rather than on paper.

This will not alter the way that you request your medication.  Please continue to request your medication in the same way that you currently do.

If you work somewhere away from Edenbridge then you can request that your prescriptions are sent there. Please go into the chemist local to your workplace and ask them to add you to EPS, this will then be picked up automatically at the surgery for all your future prescriptions.

If you would like further information please link to NHS website

Our telephone lines are extremely busy first thing in the mornings, especially on a Monday and during lunchtimes.  If your matter is not urgent you can use e.Consult or try later during the day when the phones should be less busy.  Please also listen to the options and choose the correct department for your needs.  Your call will be held in a queue and answered when possible.  If you call is urgent or you need a home visit, you can speak to your GP’s secretary and their lines open at 10 a.m.

We are committed to providing a rapid service to our patients, but this is leading to our GPs being overloaded with requests from patients. So that we can deal with your queries more effectively we are instigating a new system.

If you ask for an appointment then our Reception staff will ask you for information regarding your request. They are doing this because the doctors have asked them to; in order that any emergency calls can be given priority, and other calls can be dealt with appropriately, it may be that your query can be dealt with by another member or the team without the need to speak with your GP.

Please, do not say that it is a personal matter, as you will then be offered a next-day telephone appointment instead.

If your request is about medication, then please use option 4 to speak to the Dispensary. They will deal with your query within 2 days. Doctors  will no longer deal with prescription requests via telephone appointments.

Please do not use our email for any medical, clinical or prescription requests or urgent matters.  Clinical matters should be either discussed with an appointment or telephone call.

All patients and staff should be treated equally with respect, professionalism and caring.

It is against the law to discriminate against anyone because of:

age
being or becoming a transsexual person
being married or in a civil partnership
being pregnant or having a child
disability
race including colour, nationality, ethnic or national origin religion, belief or lack of religion/belief
sex
sexual orientation.

Please can we ask that you do not use our email for any medical, clinical and prescription requests or urgent matters.  Any clinical matters should be either discussed with an appointment, telephone call with your GP, or message left at Reception.

If your query is urgent, then this can be directed to your GP via the secretary.

Repeat prescription requests can be made on-line or by completing a request slip and posting to dispensary or your chemist.

Please listen to the options when ringing the surgery so your call can be directed to the right department. Reception staff are very busy with calls other than for appointments, and your call will be held in a queue and answered as soon as possible.

Have your say with the Patient Participation Group, please email;

ppg.edenbridge@hotmail.com

You can also receive our newsletters online and  be part of an online Forum for the Edenbridge Patient Participation Group.

To register your interest please go to the Patient Participation icon in the blue ribbon above and click on the drop down form to enter your interest.

We would like patients to enrol in a new Patient Forum which would enable you to be part of the PPG. PPG stands for Patient Participation Group. We are a group that meets with the Practice Manager quarterly with questions and issues so that we can bring what they community need and are requesting.

If you would be interested please send your confirmation that you would be happy that members of the PPG would have access to your personal email address.  Members involved with the PPG committee who would be collating and responding to you have been required to sign our stringent confidentiality policy.

Please send your confirmation and email address to our secure website at:

admin.edenbridge@nhs.net